Help Centre

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  1. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 19/05/2019

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  2. How do I use my re-usable firelighters? 19/05/2019

    Place the soaked fire starter in the front of the fire chamber just underneath the front of your kindling. When the fire has started use tongs to remove it and place somewhere safe to cool down. When the fire starter is cold, place into a jar of methylated spirits for storage. 

  3. My fire is slow to start up. What can I do? 19/05/2019

    Open the Turboslide by moving it to the far left or right position. Check the start-up hole is free of ash and char on the inside, push back any build-up with the rake. The start-up air supply hole allows air to enter the fire chamber like a pair of...

  4. Our Pyroclassic fire appears to have 'rust-like' dust coming out at the bottom. What is this? 19/05/2019

    The rust dust is probably just the exposed bottom edges of the top valley walls where they meet the cylinder rap rusting a little bit due to moisture passing through the fire from the wood fuel.

  5. Why is there pale blue smoke early in the morning? 19/05/2019

    The Pyroclassic is burning off small creosote deposits formed by premature banking of the fire the night before.

  6. How to replace the door to glass sealing gasket 19/05/2019

    Download the instructions here -  Replacing-Door-to-Glass-Sealing-Gasket.pdf

  7. What is Pyroclassic Fires' return policy? 19/05/2019

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our UK distribution address within 30 days in the condition and packaging you received it and we will happily refund your money.

  8. What does it mean by the Pyroclassic being 'Self Regulating'? 19/05/2019

    The vigorous fire near the loading door automatically slows down as the burning front advances through the firebox towards the back. Each cycle ends with ash and hot ember at the far end of the firebox. Only use the Turboslide when lighting, adding fresh fuel or if you quickly want a very...

  9. Can I use a heat transfer kit? 19/05/2019

    The simple answer is yes.

  10. I am building a very airtight home. Do I need to install an air vent? 19/05/2019

    All wood fires need oxygen to operate effectively. The Pyroclassic IV needs 3.6 cubic metres of air per kilogram of wood. Like all wood fires, if you starve the unit of air, which can easily happen with airtight homes, it will not operate correctly and puff smoke back into the room.