Help Centre

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  1. How often do I need to clean out the ash? 18/04/2021

    The chamber in the Pyroclassic IV can operate with or without ash in it. However, it is preferential to empty this out every week or when the ash builds up to the extent that it could inhibit the operation of the Turboslide.

  2. The front of my Pyroclassic fire has developed smoke stains on the panel. What can I do? 18/04/2021

    Depending on how extensive the marking is you may be able to remove it by using a light abrasive car polish. Remove the panel and place it on a kitchen bench as this will be much easier than doing it on the fire. Please be careful of the gasket if it's...

  3. How do I fix down draft? 18/04/2021

    Download our down draft troubleshooting tips HERE.

  4. How does the Pyroclassic IV burn overnight? 18/04/2021

    The overnight burn ability of the Pyroclassic IV is 100% dependent on the quality and size of fuel you put in it.

  5. Why is the door glass small? 18/04/2021

    Big door glass = big waste of heat

  6. What size firewood should I be using in my Pyroclassic Fire? 18/04/2021

    Logs should be approximately 100-120mm in diameter by 300-400mm long.

  7. What chimney sweeps can you recommend to clean the flue? 18/04/2021

    A database of HEFTAS approved chimney sweeps can be found HERE.

  8. Do I need to grease the doorknob spindle? 18/04/2021

    A small amount of graphite grease should be applied sparingly and only occasionally to the spindle of the doorknob, twice a year is usually sufficient.

  9. Our Pyroclassic fire appears to have 'rust-like' dust coming out at the bottom. What is this? 18/04/2021

    The rust dust is probably just the exposed bottom edges of the top valley walls where they meet the cylinder rap rusting a little bit due to moisture passing through the fire from the wood fuel.

  10. How do I light my first fire? 18/04/2021

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.