Help Centre

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  1. My flue pipe has gone a copper colour in one section. What has happened? 24/09/2019

    If there is a concentrated spot of heat like a ring around the pipe then this is an indication of a possible internal flue fire. This is caused by a build up of creosote within the flue pipe which has then caught fire.

  2. What is a load limiter? 24/09/2019

    Along the top of the fire chamber is a load limiter, which is designed to restrict the operator from overloading it. This will burn off in approximately 3-7 years depending on frequency of use. The load limiter does not need replacing but the airtubes will. 

  3. How much does it cost? 24/09/2019

    Please call us on 03333 231271 or email for a quote. 

  4. How do I use my re-usable firelighters? 24/09/2019

    Place the soaked fire starter in the front of the fire chamber just underneath the front of your kindling. When the fire has started use tongs to remove it and place somewhere safe to cool down. When the fire starter is cold, place into a jar of methylated spirits for storage. 

  5. How does the Pyroclassic IV burn overnight? 24/09/2019

    The overnight burn ability of the Pyroclassic IV is 100% dependent on the quality and size of fuel you put in it.

  6. How do I refuel the fire? 24/09/2019

    Use the rake to evenly distribute the hot ember and ash along the base of the fire box, ensuring there is sufficient hot ember at the front to provide adequate ignition to the fresh fuel load. Load the fresh fuel so the logs are loaded lengthways and one end of each log...

  7. How do I light my first fire? 24/09/2019

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  8. What wood should I be using? 24/09/2019

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.

  9. Refuelling onto a low firebed 24/09/2019

    The wood fuel inside a Pyroclassic® IV fire burns best on a thin bed of ash and hot coals. However, if there is insufficient burning material in the fire bed to light a new fuel charge, excessive smoke emission can occur.

  10. How do I use my moisture meter? 24/09/2019

    The moisture meter is intended to be used regularly throughout the drying process, from when you first get your wood fuel delivered right through to just before burning it. It will allow you to know exactly what the moisture content of the wood fuel you are using is and it will ensure...