Help Centre

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  1. How can I test if I am getting a good heat output from my Pyroclassic fire? 16/12/2019

    As you will note in the operating instructions for the Pyroclassic IV, the fire will not give its full performance for the first few uses until the unit has fully cured and heat tempered.

  2. What do I do if one of my side panels are shaking/rattling when the fire is going? 16/12/2019

    Because of the panels being interchangeable and not permanently fixed to the fire there is a small chance that occasionally a panel may rattle slightly in its channel, this is due to the small gap between the coloured panel and the channel which allows the panel to move ever so slightly.

  3. What chimney sweeps can you recommend to clean the flue? 16/12/2019

    A database of HEFTAS approved chimney sweeps can be found HERE.

  4. How do I refuel the fire? 16/12/2019

    Use the rake to evenly distribute the hot ember and ash along the base of the fire box, ensuring there is sufficient hot ember at the front to provide adequate ignition to the fresh fuel load. Load the fresh fuel so the logs are loaded lengthways and one end of each log...

  5. Why is the door glass small? 16/12/2019

    Big door glass = big waste of heat

  6. What wood should I be using? 16/12/2019

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.

  7. How do I use my moisture meter? 16/12/2019

    The moisture meter is intended to be used regularly throughout the drying process, from when you first get your wood fuel delivered right through to just before burning it. It will allow you to know exactly what the moisture content of the wood fuel you are using is and it will ensure...

  8. How does the Pyroclassic IV burn overnight? 16/12/2019

    The overnight burn ability of the Pyroclassic IV is 100% dependent on the quality and size of fuel you put in it.

  9. How do I light my first fire? 16/12/2019

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  10. Refuelling onto a low firebed 16/12/2019

    The wood fuel inside a Pyroclassic® IV fire burns best on a thin bed of ash and hot coals. However, if there is insufficient burning material in the fire bed to light a new fuel charge, excessive smoke emission can occur.