Help Centre

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  1. Our Pyroclassic fire appears to have 'rust-like' dust coming out at the bottom. What is this? 04/07/2020

    The rust dust is probably just the exposed bottom edges of the top valley walls where they meet the cylinder rap rusting a little bit due to moisture passing through the fire from the wood fuel.

  2. I am building a very airtight home. Do I need to install an air vent? 04/07/2020

    All wood fires need oxygen to operate effectively. The Pyroclassic IV needs 3.6 cubic metres of air per kilogram of wood. Like all wood fires, if you starve the unit of air, which can easily happen with airtight homes, it will not operate correctly and puff smoke back into the room.

  3. What wood should I be using? 04/07/2020

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.

  4. Why is there pale blue smoke early in the morning? 04/07/2020

    The Pyroclassic is burning off small creosote deposits formed by premature banking of the fire the night before.

  5. Why do I need a wall screen? 04/07/2020

    Most installations in the UK do not require a wall screen as the wall behind the fire is generally made of non-combustible material. For homes that do have combustible walls behind the wood fire, the following is applicable:

  6. What size firewood should I be using in my Pyroclassic Fire? 04/07/2020

    Logs should be approximately 100-120mm in diameter by 300-400mm long.

  7. What proportion of heat comes from the back of the fire and the flue in comparison to the front and sides? 04/07/2020

    This is a difficult question to answer. Most of the radiant heat from the fire comes from the top plate (more front than back) and the door area. The cooler convection heat comes off the extruded coloured panels around the sides and the front of the fire.

  8. What is the warranty for Pyroclassic parts? 04/07/2020

    The ceramic firebox in the Pyroclassic IV is warranted for 15 years against defective material or workmanship, providing that the fire is used according to the manufacturer's operating instructions. Cracks and blisters to the cylinder are not considered a failure of the ceramic firebox.

  9. The front of my Pyroclassic fire has developed smoke stains on the panel. What can I do? 04/07/2020

    Depending on how extensive the marking is you may be able to remove it by using a light abrasive car polish. Remove the panel and place it on a kitchen bench as this will be much easier than doing it on the fire. Please be careful of the gasket if it's...

  10. Refuelling onto a low firebed 04/07/2020

    The wood fuel inside a Pyroclassic® IV fire burns best on a thin bed of ash and hot coals. However, if there is insufficient burning material in the fire bed to light a new fuel charge, excessive smoke emission can occur.