Help Centre

Click on the heading of the article in red to open the full article. 

  1. What do I do if one of my side panels are shaking/rattling when the fire is going? 25/05/2022

    Because of the panels being interchangeable and not permanently fixed to the fire there is a small chance that occasionally a panel may rattle slightly in its channel, this is due to the small gap between the coloured panel and the channel which allows the panel to move ever so slightly.

  2. How can I test if I am getting a good heat output from my Pyroclassic fire? 25/05/2022

    As you will note in the operating instructions for the Pyroclassic IV, the fire will not give its full performance for the first few uses until the unit has fully cured and heat tempered.

  3. Is the Pyroclassic IV a DEFRA exempt appliance? 25/05/2022

    Yes the Pyroclassic IV qualifies as an exempt appliance. Click HERE for details. 

  4. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 25/05/2022

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  5. Why is my door knob charred? 25/05/2022

    This will naturally happen slowly over years of use. However, this process can be accelerated by burning with the Turboslide open continuously and having the fire right up the front near the door. Please read our operating instructions again so you can use the Pyroclassic® IV correctly.

  6. How does burning work with the Pyroclassic IV? 25/05/2022

    Solid wood must change to gas and vapour before any burning can take place. This change occurs by heating wood to high temperatures to make the best gas fuel, low temperatures will make smoke and tars that are simply unburnt fuel. The Pyroclassic® IV is a North/South burning fire so the fire...

  7. My fire is slow to start up. What can I do? 25/05/2022

    Open the Turboslide by moving it to the far left or right position. Check the start-up hole is free of ash and char on the inside, push back any build-up with the rake. The start-up air supply hole allows air to enter the fire chamber like a pair of...

  8. What size firewood should I be using in my Pyroclassic Fire? 25/05/2022

    Logs should be approximately 100-120mm in diameter by 300-400mm long.

  9. Why are there cracks in my Pyroclassic cylinder? 25/05/2022

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  10. Can I use a heat transfer kit? 25/05/2022

    The simple answer is yes.