Help Centre

Click on the heading of the article in red to open the full article. 

  1. Why is the door glass small? 19/01/2021

    Big door glass = big waste of heat

  2. What is Pyroclassic Fires' return policy? 19/01/2021

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our UK distribution address within 30 days in the condition and packaging you received it and we will happily refund your money.

  3. When and how should I clean the flue? 19/01/2021

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  4. Can I cook on the top? 19/01/2021

    Yes you can cook on the 10mm thick steel top plate of the fire once a good fire has been established inside the fire chamber. You can use this area for all manner of cooking or warming.

  5. What are the technical specifications of the Pyroclassic IV? 19/01/2021

    Please see the last page of the Pyroclassic IV brochure, which can be downloaded HERE.

  6. Why is the Pyroclassic sometimes shown as having a 4kW heat output and sometimes 15kW? 19/01/2021

    The 4kW rating for the Pyroclassic IV comes from the efficiency and emissions testing procedure. This heat output test is a byproduct of other tests and it is acknowledged throughout the industry that this method of testing disadvantages fires with a higher thermal mass.

  7. Why does my Pyroclassic not get as hot as traditional 'black box' style wood fires? 19/01/2021

    The Pyro is not a conventional radiant heater. As with all fires it can only generate the heat available from the fuel loaded into it and a single kilogram of wood fuel, soft or hard wood, carries the same calorific value by weight, so if a 'black box' fire is...

  8. Our flue pipe is showing signs of going brown, is this normal? 19/01/2021

    The flue pipes will change colour depending on how hot they have been. Like all metals, when exposed to the heat they go through a process called tempering or metallurgy which is explained in more detail here.

  9. Can I use a heat transfer kit? 19/01/2021

    The simple answer is yes.

  10. How do I fix down draft? 19/01/2021

    Download our down draft troubleshooting tips HERE.