Help Centre

Click on the heading of the article in red to open the full article. 

  1. Why is my door knob charred? 17/07/2018

    This will naturally happen slowly over years of use. However, this process can be accelerated by burning with the Turboslide open continuously and having the fire right up the front near the door. Please read our operating instructions again so you can use the Pyroclassic® IV correctly.

  2. When and how should I clean the flue? 17/07/2018

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  3. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 17/07/2018

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  4. How do I use my re-usable firelighters? 17/07/2018

    Place the soaked fire starter in the front of the fire chamber just underneath the front of your kindling. When the fire has started use tongs to remove it and place somewhere safe to cool down. When the fire starter is cold, place into a jar of methylated spirits for storage. 

  5. Can I use a heat transfer kit? 17/07/2018

    The simple answer is yes.

  6. What is a Turboslide and how do I use it? 17/07/2018

    The Turboslide is the part on the front of your fire with the Pyroclassic® name plate on it. 

  7. How does the Pyroclassic IV burn overnight? 16/07/2018

    The overnight burn ability of the Pyroclassic IV is 100% dependent on the quality and size of fuel you put in it.

  8. How much does it cost? 16/07/2018

    Please call us on 03333 231271 or email for a quote. 

  9. How do I light my first fire? 16/07/2018

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  10. How do I clean the glass? 16/07/2018

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle.