Help Centre

Click on the heading of the article in red to open the full article. 

  1. Why are gases and smoke entering the room when the door is opened? 12/08/2022

    The most likely reason for this is that your flue is clogged and may require sweeping.

  2. Why is my Pyroclassic using more wood than I thought it would? 12/08/2022

    This could be because the loading door is not airtight. Check the gasket - if you need a replacement, you can purchase one from our Parts Shop.

  3. We have just had a minor gas explosion/back puffing in our Pyroclassic. Why has this happened? 12/08/2022

    This could be caused for the following reasons:

  4. What is Pyroclassic Fires' return policy? 12/08/2022

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our UK distribution address within 30 days in the condition and packaging you received it and we will happily refund your money.

  5. What are the technical specifications of the Pyroclassic IV? 12/08/2022

    Please see the last page of the Pyroclassic IV brochure, which can be downloaded HERE.

  6. Can I use a heat transfer kit? 12/08/2022

    The simple answer is yes.

  7. Do I need to grease the doorknob spindle? 12/08/2022

    A small amount of graphite grease should be applied sparingly and only occasionally to the spindle of the doorknob, twice a year is usually sufficient.

  8. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 12/08/2022

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  9. How do I clean the glass? 12/08/2022

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle.

  10. When and how should I clean the flue? 12/08/2022

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.