Help Centre

Click on the heading of the article in red to open the full article. 

  1. Can I use a heat transfer kit? 16/01/2018

    The simple answer is yes.

  2. How do I light my first fire? 16/01/2018

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  3. Why are there cracks in my Pyroclassic cylinder? 16/01/2018

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  4. How do I clean the glass? 16/01/2018

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle.

  5. How does the Pyroclassic IV burn overnight? 16/01/2018

    The overnight burn ability of the Pyroclassic IV is 100% dependent on the quality and size of fuel you put in it.

  6. When and how should I clean the flue? 16/01/2018

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  7. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 16/01/2018

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  8. Why is the door glass small? 16/01/2018

    Big door glass = big waste of heat

  9. Why is smoke coming from my Pyroclassic fire into my room? 16/01/2018

    There are a few reasons why this could be happening:

  10. What wood should I be using? 16/01/2018

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.