Help Centre

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  1. Why is smoke coming from my Pyroclassic fire into my room? 18/11/2018

    There are a few reasons why this could be happening:

  2. Why is the Pyroclassic sometimes shown as having a 4kW heat output and sometimes 15kW? 18/11/2018

    The 4kW rating for the Pyroclassic IV comes from the efficiency and emissions testing procedure. This heat output test is a byproduct of other tests and it is acknowledged throughout the industry that this method of testing disadvantages fires with a higher thermal mass.

  3. Who should I use to install the fire? 18/11/2018

    As a responsible manufacturer we recommend that all our fires are installed by a HEFTAS Qualified Installer. This will ensure the fire is installed correctly and safely and will provide many years of worry free comfort.

  4. When and how should I clean the flue? 18/11/2018

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  5. How do I light my first fire? 18/11/2018

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  6. How do I clean the glass? 18/11/2018

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle.

  7. What chimney sweeps can you recommend to clean the flue? 18/11/2018

    A database of HEFTAS approved chimney sweeps can be found HERE.

  8. Why are there cracks in my Pyroclassic cylinder? 18/11/2018

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  9. My flue pipe has gone a copper colour in one section. What has happened? 18/11/2018

    If there is a concentrated spot of heat like a ring around the pipe then this is an indication of a possible internal flue fire. This is caused by a build up of creosote within the flue pipe which has then caught fire.

  10. How does the Pyroclassic IV burn overnight? 18/11/2018

    The overnight burn ability of the Pyroclassic IV is 100% dependent on the quality and size of fuel you put in it.