Help Centre

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  1. What is a load limiter? 27/11/2020

    Along the top of the fire chamber is a load limiter, which is designed to restrict the operator from overloading it. This will burn off in approximately 3-7 years depending on frequency of use. The load limiter does not need replacing but the airtubes will. 

  2. How does burning work with the Pyroclassic IV? 27/11/2020

    Solid wood must change to gas and vapour before any burning can take place. This change occurs by heating wood to high temperatures to make the best gas fuel, low temperatures will make smoke and tars that are simply unburnt fuel. The Pyroclassic® IV is a North/South burning fire so the fire...

  3. Why is there pale blue smoke early in the morning? 27/11/2020

    The Pyroclassic is burning off small creosote deposits formed by premature banking of the fire the night before.

  4. I am building a very airtight home. Do I need to install an air vent? 27/11/2020

    All wood fires need oxygen to operate effectively. The Pyroclassic IV needs 3.6 cubic metres of air per kilogram of wood. Like all wood fires, if you starve the unit of air, which can easily happen with airtight homes, it will not operate correctly and puff smoke back into the room.

  5. Why is the door lock hard to operate? 27/11/2020

    Apply a small amount of high temperature grease to the thread (grease with graphite or molybdenum disulphide only).

  6. Door knob troubleshooting 27/11/2020

    The expected lifespan of a door knob is somewhere between 4 - 10 years depending on how the fire is being operated. 

  7. My fire isn’t going like it used to and performs like the flue is blocked even after cleaning. What do I do? 27/11/2020

    Remove the front panel by sliding it up. If there’s a white felt material (gasket), remove this and put back front panel.

  8. Why is the door glass small? 27/11/2020

    Big door glass = big waste of heat

  9. What if I have a two storey house and require extra flue lengths? 27/11/2020

    A longer flue is fine however this will cause the fire to run at a slightly higher burn rate and consume more fuel than usual due to the extra draw that this length puts on the fire, otherwise there is no issue with this.

  10. My flue pipe has gone a copper colour in one section. What has happened? 27/11/2020

    If there is a concentrated spot of heat like a ring around the pipe then this is an indication of a possible internal flue fire. This is caused by a build up of creosote within the flue pipe which has then caught fire.