Help Centre

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  1. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 20/10/2018

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  2. Why does my Pyroclassic not get as hot as traditional 'black box' style wood fires? 20/10/2018

    The Pyro is not a conventional radiant heater. As with all fires it can only generate the heat available from the fuel loaded into it and a single kilogram of wood fuel, soft or hard wood, carries the same calorific value by weight, so if a 'black box' fire is...

  3. Can I use a heat transfer kit? 20/10/2018

    The simple answer is yes.

  4. When and how should I clean the flue? 20/10/2018

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  5. Why is smoke coming from my Pyroclassic fire into my room? 20/10/2018

    There are a few reasons why this could be happening:

  6. How do I clean the glass? 20/10/2018

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle.

  7. How much does it cost? 20/10/2018

    Please call us on 03333 231271 or email for a quote. 

  8. Why is my door knob charred? 20/10/2018

    This will naturally happen slowly over years of use. However, this process can be accelerated by burning with the Turboslide open continuously and having the fire right up the front near the door. Please read our operating instructions again so you can use the Pyroclassic® IV correctly.

  9. What proportion of heat comes from the back of the fire and the flue in comparison to the front and sides? 20/10/2018

    This is a difficult question to answer. Most of the radiant heat from the fire comes from the top plate (more front than back) and the door area. The cooler convection heat comes off the extruded coloured panels around the sides and the front of the fire.

  10. How do I use my re-usable firelighters? 20/10/2018

    Place the soaked fire starter in the front of the fire chamber just underneath the front of your kindling. When the fire has started use tongs to remove it and place somewhere safe to cool down. When the fire starter is cold, place into a jar of methylated spirits for storage.