Help Centre

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  1. Why is our water heating pulsating and noisy? 08/12/2021

    This is most likely an improperly constructed water-heating circuit. Make sure you re-check the layout.

  2. What do I do with my warranty forms? 08/12/2021

    Please make sure that both copies of your warranty paperwork have been fully filled out with all your details, the detailsof who you purchased the fire from, and your installer’s details for both the fire and the wetback if applicable.

  3. My fire is slow to start up. What can I do? 08/12/2021

    Open the Turboslide by moving it to the far left or right position. Check the start-up hole is free of ash and char on the inside, push back any build-up with the rake. The start-up air supply hole allows air to enter the fire chamber like a pair of...

  4. Why is there pale blue smoke early in the morning? 08/12/2021

    The Pyroclassic is burning off small creosote deposits formed by premature banking of the fire the night before.

  5. Our flue pipe is showing signs of going brown, is this normal? 08/12/2021

    The flue pipes will change colour depending on how hot they have been. Like all metals, when exposed to the heat they go through a process called tempering or metallurgy which is explained in more detail here.

  6. Why does my Pyroclassic not get as hot as traditional 'black box' style wood fires? 08/12/2021

    The Pyro is not a conventional radiant heater. As with all fires it can only generate the heat available from the fuel loaded into it and a single kilogram of wood fuel, soft or hard wood, carries the same calorific value by weight, so if a 'black box' fire is...

  7. What proportion of heat comes from the back of the fire and the flue in comparison to the front and sides? 08/12/2021

    This is a difficult question to answer. Most of the radiant heat from the fire comes from the top plate (more front than back) and the door area. The cooler convection heat comes off the extruded coloured panels around the sides and the front of the fire.

  8. How much does it cost? 08/12/2021

    Please call us on 03333 231271 or email for a quote. 

  9. When and how should I clean the flue? 08/12/2021

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  10. Do you recommend using Smartburn in the Pyroclassic? 08/12/2021

    We have not carried out any testing with the SmartBurn in the Pyroclassic so we have no official data to go from and based on the limited knowledge we have of it there is little to suggest that it would make any significant difference to the burn environment inside a...