Help Centre

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  1. Do I need to grease the doorknob spindle? 25/05/2018

    A small amount of graphite grease should be applied sparingly and only occasionally to the spindle of the doorknob, twice a year is usually sufficient.

  2. Why does my Pyroclassic not get as hot as traditional 'black box' style wood fires? 25/05/2018

    The Pyro is not a conventional radiant heater. As with all fires it can only generate the heat available from the fuel loaded into it and a single kilogram of wood fuel, soft or hard wood, carries the same calorific value by weight, so if a 'black box' fire is...

  3. How do I clean the glass? 25/05/2018

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle.

  4. How does the Pyroclassic IV burn overnight? 25/05/2018

    The overnight burn ability of the Pyroclassic IV is 100% dependent on the quality and size of fuel you put in it.

  5. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 25/05/2018

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  6. What wood should I be using? 25/05/2018

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.

  7. Why is the door glass small? 25/05/2018

    Big door glass = big waste of heat

  8. When and how should I clean the flue? 25/05/2018

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  9. Why are there cracks in my Pyroclassic cylinder? 25/05/2018

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  10. Why is smoke coming from my Pyroclassic fire into my room? 25/05/2018

    There are a few reasons why this could be happening: