Help Centre

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  1. How does the Pyroclassic IV burn overnight? 23/09/2017

    The overnight burn ability of the Pyroclassic IV is 100% dependent on the quality and size of fuel you put in it.

  2. How do I clean the glass? 23/09/2017

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle.

  3. Can I use a heat transfer kit? 23/09/2017

    The simple answer is yes.

  4. When and how should I clean the flue? 23/09/2017

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  5. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 23/09/2017

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  6. What wood should I be using? 23/09/2017

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.

  7. Why are there cracks in my Pyroclassic cylinder? 23/09/2017

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  8. How do I light my first fire? 23/09/2017

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  9. My fire isn’t going like it used to and performs like the flue is blocked even after cleaning. What do I do? 23/09/2017

    Remove the front panel by sliding it up. If there’s a white felt material (gasket), remove this and put back front panel.

  10. What is the warranty for Pyroclassic parts? 23/09/2017

    The ceramic firebox in the Pyroclassic IV is warranted for 15 years against defective material or workmanship, providing that the fire is used according to the manufacturer's operating instructions. Cracks and blisters to the cylinder are not considered a failure of the ceramic firebox.