Help Centre

Click on the heading of the article in red to open the full article. 

  1. How often do I need to clean out the ash? 15/11/2019

    The chamber in the Pyroclassic IV can operate with or without ash in it. However, it is preferential to empty this out every week or when the ash builds up to the extent that it could inhibit the operation of the Turboslide.

  2. Why has the top plate dropped down at the front and ridden up at back and the insulating wool is visible? 15/11/2019

    The top plate may have dropped due to the front layers of insulating gasket moving out of position. This could be for a number of reasons but most often is due to a disturbance during sweeping.

  3. We have just had a minor gas explosion/back puffing in our Pyroclassic. Why has this happened? 15/11/2019

    This could be caused for the following reasons:

  4. How can I test if I am getting a good heat output from my Pyroclassic fire? 15/11/2019

    As you will note in the operating instructions for the Pyroclassic IV, the fire will not give its full performance for the first few uses until the unit has fully cured and heat tempered.

  5. What do I do with my warranty forms? 14/11/2019

    Please make sure that both copies of your warranty paperwork have been fully filled out with all your details, the detailsof who you purchased the fire from, and your installer’s details for both the fire and the wetback if applicable.

  6. What are the technical specifications of the Pyroclassic IV? 14/11/2019

    Please see the last page of the Pyroclassic IV brochure, which can be downloaded HERE.

  7. What is a Turboslide and how do I use it? 14/11/2019

    The Turboslide is the part on the front of your fire with the Pyroclassic® name plate on it. 

  8. Is the Pyroclassic IV a DEFRA exempt appliance? 14/11/2019

    Yes the Pyroclassic IV qualifies as an exempt appliance. Click HERE for details. 

  9. Can I use a heat transfer kit? 14/11/2019

    The simple answer is yes.

  10. What is Pyroclassic Fires' return policy? 14/11/2019

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our UK distribution address within 30 days in the condition and packaging you received it and we will happily refund your money.