Help Centre

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  1. Our Pyroclassic fire appears to have 'rust-like' dust coming out at the bottom. What is this? 18/01/2019

    The rust dust is probably just the exposed bottom edges of the top valley walls where they meet the cylinder rap rusting a little bit due to moisture passing through the fire from the wood fuel.

  2. Why is there pale blue smoke early in the morning? 18/01/2019

    The Pyroclassic is burning off small creosote deposits formed by premature banking of the fire the night before.

  3. How to replace the door to glass sealing gasket 18/01/2019

    Download the instructions here -  Replacing-Door-to-Glass-Sealing-Gasket.pdf

  4. How do I clean the outside of the Pyroclassic and the flue pipes? 18/01/2019

    The powder coated panels on the Pyroclassic IV can be wiped clean with some light detergent and warm water You can choose to do this with the panels on the fire or remove them for a more thorough cleaning.

  5. My fire is slow to start up. What can I do? 18/01/2019

    Open the Turboslide by moving it to the far left or right position. Check the start-up hole is free of ash and char on the inside, push back any build-up with the rake. The start-up air supply hole allows air to enter the fire chamber like a pair of...

  6. Why is the Pyroclassic sometimes shown as having a 4kW heat output and sometimes 15kW? 18/01/2019

    The 4kW rating for the Pyroclassic IV comes from the efficiency and emissions testing procedure. This heat output test is a byproduct of other tests and it is acknowledged throughout the industry that this method of testing disadvantages fires with a higher thermal mass.

  7. Can I burn driftwood and other treated timbers in my Pyroclassic? 18/01/2019

    You cannot burn driftwood or treated timber in your Pyroclassic. Treated timer and certain enamel and lead based paints can create a volatile environment once heated up to high temperatures. When you burn driftwood the salts become very corrosive and eat into the softer ceramics leaving behind the harder silica aggregates.

  8. My flue pipe has gone a copper colour in one section. What has happened? 18/01/2019

    If there is a concentrated spot of heat like a ring around the pipe then this is an indication of a possible internal flue fire. This is caused by a build up of creosote within the flue pipe which has then caught fire.

  9. When and how should I clean the flue? 18/01/2019

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  10. Can I cook on the top? 18/01/2019

    Yes you can cook on the 10mm thick steel top plate of the fire once a good fire has been established inside the fire chamber. You can use this area for all manner of cooking or warming.