Help Centre

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  1. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 18/09/2021

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  2. What is a Turboslide and how do I use it? 18/09/2021

    The Turboslide is the part on the front of your fire with the Pyroclassic® name plate on it. 

  3. Air Supply 18/09/2021

    The room or space containing the Pyroclassic needs no additional ventilation unless a draught stabilizer is fitted, in which case a permanent opening of at least 1500m2 should be provided. Any air opening must be kept clear from blockage and obstruction.

  4. What is a load limiter? 18/09/2021

    Along the top of the fire chamber is a load limiter, which is designed to restrict the operator from overloading it. This will burn off in approximately 3-7 years depending on frequency of use. The load limiter does not need replacing but the airtubes will. 

  5. What do I do if one of my side panels are shaking/rattling when the fire is going? 18/09/2021

    Because of the panels being interchangeable and not permanently fixed to the fire there is a small chance that occasionally a panel may rattle slightly in its channel, this is due to the small gap between the coloured panel and the channel which allows the panel to move ever so slightly.

  6. What is the warranty for Pyroclassic parts? 18/09/2021

    The ceramic firebox in the Pyroclassic IV is warranted for 15 years against defective material or workmanship, providing that the fire is used according to the manufacturer's operating instructions. Cracks and blisters to the cylinder are not considered a failure of the ceramic firebox.

  7. How do I refuel the fire? 18/09/2021

    Use the rake to evenly distribute the hot ember and ash along the base of the fire box, ensuring there is sufficient hot ember at the front to provide adequate ignition to the fresh fuel load. Load the fresh fuel so the logs are loaded lengthways and one end of each log...

  8. Can I use a heat transfer kit? 18/09/2021

    The simple answer is yes.

  9. When and how should I clean the flue? 18/09/2021

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  10. Why is smoke coming from my Pyroclassic fire into my room? 18/09/2021

    There are a few reasons why this could be happening: