Help Centre

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  1. The front of my Pyroclassic fire has developed smoke stains on the panel. What can I do? 26/05/2020

    Depending on how extensive the marking is you may be able to remove it by using a light abrasive car polish. Remove the panel and place it on a kitchen bench as this will be much easier than doing it on the fire. Please be careful of the gasket if it's...

  2. How often do I need to clean out the ash? 26/05/2020

    The chamber in the Pyroclassic IV can operate with or without ash in it. However, it is preferential to empty this out every week or when the ash builds up to the extent that it could inhibit the operation of the Turboslide.

  3. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 26/05/2020

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  4. What if I have a two storey house and require extra flue lengths? 26/05/2020

    A longer flue is fine however this will cause the fire to run at a slightly higher burn rate and consume more fuel than usual due to the extra draw that this length puts on the fire, otherwise there is no issue with this.

  5. How do I clean the outside of the Pyroclassic and the flue pipes? 26/05/2020

    The powder coated panels on the Pyroclassic IV can be wiped clean with some light detergent and warm water You can choose to do this with the panels on the fire or remove them for a more thorough cleaning.

  6. Why do I need a wall screen? 26/05/2020

    Most installations in the UK do not require a wall screen as the wall behind the fire is generally made of non-combustible material. For homes that do have combustible walls behind the wood fire, the following is applicable:

  7. Why are gases and smoke entering the room when the door is opened? 26/05/2020

    The most likely reason for this is that your flue is clogged and may require sweeping.

  8. Is the Pyroclassic IV a DEFRA exempt appliance? 26/05/2020

    Yes the Pyroclassic IV qualifies as an exempt appliance. Click HERE for details. 

  9. What wood should I be using? 26/05/2020

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.

  10. What is a Turboslide and how do I use it? 26/05/2020

    The Turboslide is the part on the front of your fire with the Pyroclassic® name plate on it.