Help Centre

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  1. Why is the Pyroclassic sometimes shown as having a 4kW heat output and sometimes 15kW? 24/07/2017

    The 4kW rating for the Pyroclassic IV comes from the efficiency and emissions testing procedure. This heat output test is a byproduct of other tests and it is acknowledged throughout the industry that this method of testing disadvantages fires with a higher thermal mass.

  2. How do I light my first fire? 24/07/2017

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  3. Can I use a heat transfer kit? 24/07/2017

    The simple answer is yes.

  4. What is a Turboslide and how do I use it? 24/07/2017

    The Turboslide is the part on the front of your fire with the Pyroclassic® name plate on it. 

  5. How do I use my re-usable firelighters? 24/07/2017

    Place the soaked fire starter in the front of the fire chamber just underneath the front of your kindling. When the fire has started use tongs to remove it and place somewhere safe to cool down. When the fire starter is cold, place into a jar of methylated spirits for storage. 

  6. Who should I use to install the fire? 24/07/2017

    As a responsible manufacturer we recommend that all our fires are installed by a HEFTAS Qualified Installer. This will ensure the fire is installed correctly and safely and will provide many years of worry free comfort.

  7. What are the technical specifications of the Pyroclassic IV? 24/07/2017

    Please see the last page of the Pyroclassic IV brochure, which can be downloaded HERE.

  8. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 24/07/2017

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  9. Why are there cracks in my Pyroclassic cylinder? 24/07/2017

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  10. When and how should I clean the flue? 24/07/2017

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.