Help Centre

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  1. What is a Turboslide and how do I use it? 21/03/2018

    The Turboslide is the part on the front of your fire with the Pyroclassic® name plate on it. 

  2. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 20/03/2018

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  3. Why is the door glass small? 20/03/2018

    Big door glass = big waste of heat

  4. When and how should I clean the flue? 20/03/2018

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  5. Do I need to grease the doorknob spindle? 20/03/2018

    A small amount of graphite grease should be applied sparingly and only occasionally to the spindle of the doorknob, twice a year is usually sufficient.

  6. Why is smoke coming from my Pyroclassic fire into my room? 20/03/2018

    There are a few reasons why this could be happening:

  7. Why are there cracks in my Pyroclassic cylinder? 20/03/2018

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  8. What is the warranty for Pyroclassic parts? 20/03/2018

    The ceramic firebox in the Pyroclassic IV is warranted for 15 years against defective material or workmanship, providing that the fire is used according to the manufacturer's operating instructions. Cracks and blisters to the cylinder are not considered a failure of the ceramic firebox.

  9. What wood should I be using? 20/03/2018

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.

  10. What can I do if my wetback develops a thick coating on it? 19/03/2018

    The wetback can develop a coating of crusty creosote when the wood fuel is not being burnt in the most efficient way. Firewood can play a major role in the performance of a wood fire. The species is part of the picture but the most significant thing is that whatever...